FAQ's

Frequently Asked Questions

Glass Questions:

What are various types of glass and what are some examples of recommended uses?
Do you offer residential glass services?
Do you cut glass for tabletops?

Mirror Questions:

What types of mirrors do you sell?
Can you repair mirrors?
Do you hang mirrors?
Do you install frameless mirrors?
Do you make custom framed mirrors?

Shower Enclosure Questions:

Do you install glass shower enclosures?
What types of enclosures do you sell?
Are you able to prevent film build-up on the glass enclosure?

Window & Door Questions:

What kind of window is most energy efficient?
Are casements or double-hung windows less expensive?
What are standard window sizes?
What is a clad window?
What does it mean when you say extruded aluminum?
Are vinyl or wood windows more efficient?
What is the advantage of having a vinyl window versus a wood window?
What is the advantage of having a wood window versus a vinyl window?
What is the advantage of a fiberglass window?
What needs to be done to make my windows more energy efficient?
Do you sell triple-pane windows?
Will you provide estimates?
Is the government still offering tax credit dollars for purchasing and installing energy efficient products?
What is argon and why is it used?
What is krypton and why is it used?
May I see the windows before I purchase them?
Do you repair screens, storm windows, storm window glass?
Do you repair existing windows?
Do you have mirrored closet doors?

Glass Questions:

What are various types of glass and what are some examples of recommended uses?
Flat/Plate/Annealed Glass-Float, Plate, and annealed glass, in general, are interchangeable terms. This glass comes in varying thicknesses ranging from 1/16" and larger. Most commonly, flat glass is 1/8" and 3/8".This glass is produced in sheets and can be cut to size. Annealed glass is typically used in windows.
Single-Strength glass = 1/16"
Double-Strength glass = 1/8"

Tempered Glass-Tempered glass is also commonly called "heat-strengthened" because its resistance to breakage. It is common industry knowledge that tempered glass is four times stronger than annealed glass. Although tempered glass is glass is stronger along the face, it is very fragile along its edges.

Glass is strengthened when it goes through a heat process and becomes "tempered." The heat causes glass to change its chemical makeup, so when it breaks, it will break into small "pebbles." Tempered glass is required to be used in doors and in some situations windows.

Wire-Glass-Wire glass is glass that has a wire mesh within itself. It is often used in commercial applications because of its compliance with fire code. There are multiple levels of fire rated wire glass.

Laminated Glass-Laminated glass has a translucent "plastic" layer. Think of laminated glass as a sandwich with two layers of glass as the bread and the plastic layer as the meat. Laminated glass is used in vehicle windshields, hurricane prone areas, and often for theft deterrence.

U-Value-This is a value that is used to measure heat flow rate (Btu/hr/ft2/oF). The lower this value, the less heat is being transmitted. Values are measured between 1 and 0.

Solar Heat Gain Coefficient (SHGC)-This is a value that measures the transfer of solar energy/radiation. Values are measured between 1 and 0. The lower the number, the less solar energy/radiation is transferred.

Insulated Glass-Insulated glass is a general term that signifies two panes of glass separated by a spacer. The space in between the 2 panes is sealed, making this space "dead air." Dead air space has insulating qualities, making "insulated glass" more energy efficient.

Spacer-A spacer is usually a metal or foam component that is used to separate two panes of glass.

Low-E Glass-Low-E is short for "Low Emissivity." It is a virtually invisible, silver coating that is applied to the glass surface. It reflects room side infrared energy back into the room (reducing the U-Value) and rejects the sun's heat and UV rays (reducing the SHGC).

Safety Glazing-Safety glazing can be required to meet some local and/or national building codes. Various types of safety glazing include: tempered glass, laminated glass, Plexiglass, and lexan.

Do you offer residential glass services?
We do offer residential glass services. We strive to provide our residential customers the best possible customer service at a reasonable price. We can do many services in your home or you may bring in your item(s) to our offices to be repaired.

Do you cut glass for tabletops?
We do cut glass for tabletops. Either bring in or give us your glass shape pattern or we can visit your home/office to obtain the information needed. Tabletop glass is available in many different styles, colors, and edgework.

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Mirror Questions:

What types of mirrors do you sell?
We sell both framed and frameless mirrors. We have a selection in stock at each of our showrooms and we have catalogs from which you can order.

Can you repair mirrors?
We can supply a new mirror and cut it to nearly any custom shape. If you supply the mirror frame or have a shape design, we can cut the mirror to fit.

Do you hang mirrors?
We do hang mirrors, even if it one that was not purchased from us. Whether it is a framed mirror in your living room, over your vanity, or over your stairway we are able to hang it for you. We also professionally hang frameless mirrors. We have done this in places ranging from bathrooms to fitness centers to retail stores.

Do you install frameless mirrors?
Yes, we cut and install custom mirrors for bath vanities, dressing mirrors, exercise room wall mirrors, and other custom wall mirror applications.

Do you make custom framed mirrors?
We no longer make custom framed mirrors, but we do partner with other area picture frame shops to create framed mirrors to accent your décor.

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Shower Enclosure Questions:

Do you install glass shower enclosures?
We are Central Illinois' leader in installing glass shower enclosures. Our sales and installation team is meticulous at providing you the enclosure that fits your wants and needs and will last for years.

What types of enclosures do you sell?
There is a wide variety. We sell and install doors for any bathroom shower, whether it is a highly custom enclosure or a standard tub design. Glass can be clear or have a variety of different obscurities or designs. The glass can be framed, frameless, or heavy glass. The best way to narrow this process is to see our displays and salespeople. You may check our manufacturer web pages to gather ideas.

Are you able to prevent film build-up on the glass enclosure?
There is a product called "ShowerGuard" that helps to prevent build-up on glass? This product provides permanent shower glass protection. There is no need for regular spray applications, etc. See the manufacturer's website to gain a full perspective of the product at www.guardian.com

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Window & Door Questions:

What kind of window is most energy efficient?
The most efficient window is a fixed window. However, most people prefer an operable window. Generally, casements and awnings are the most efficient operable windows.

Are casements or double-hung windows less expensive?
Generally, double-hung windows are less expensive windows, due to fewer mechanical components. This said, we like to point out that a window is a focal point in your house that you are going to see multiple times a day. We urge customers to purchase what is best for their home.

What are standard window sizes?
Standard sizes vary from one manufacturer to the next. If you are interested in manufacturer sizes, most manufacturers will list sizes within its webpage. See Marvin.com and/or Milgard.com for our manufacturer's sizes.

What is a clad window?
A cladding is an exterior wrap that is connected to the interior component of the window. Our manufacturers use either an extruded aluminum clad or a fiberglass clad.

What does it mean when you say extruded aluminum?
An extrusion is formed when a liquid material (aluminum or vinyl) is pulled through dye and allowed to harden in a particular shape. The extrusion process allows aluminum and vinyl to be much thicker and adds strength to weak points.

Are vinyl or wood windows more efficient?
This information will vary from one window manufacturer to the next. Our opinion is that if the window manufacturer is building a quality product, then the energy savings between wood and vinyl is a moot point. Your decision should be based upon visual preference and your budget.

What is the advantage of having a vinyl window versus a wood window?
Vinyl windows are minimal maintenance, tend to have better warranties, and are less expensive than wood and fiberglass windows.

What is the advantage of having a wood window versus a vinyl window?
Wood windows, in many people's opinion are more visually appealing. They also allow for painting or staining on the interior and a large pallet of exterior clad colors.

What is the advantage of a fiberglass window?
Fiberglass windows allow for a variety of exterior clad colors. Interiors can be a finished white fiberglass or wood. Fiberglass is also paintable and comparably energy efficient.

What needs to be done to make my windows more energy efficient?
There is a variety of items that should be addressed when upgrading your windows. We stress the importance of Low-E insulated glass. Argon also improves energy efficiency, but is known to dissipate with time. During installation, it is important to properly seal, shim, and insulate around the window to assure it is weather-tight.

Do you sell triple-pane windows?
We do seal triple-pane windows, but we are not proponents of the windows. The added cost of a triple-pane unit does not offset energy efficiency savings. Additionally, this is another weather-seal being given the opportunity to fail in the future.

Will you provide estimates?
We do provide free estimates. We prefer to inspect your existing windows before providing information though. This helps to provide you accurate information and communication.

Is the government still offering tax credit dollars for purchasing and installing energy efficient products?
Energy saving tax credits are often available. Check with your local Bacon & Van Buskirk window representative to gain a full perspective on current energy saving government tax credits.

What is argon and why is it used?
It is a colorless, odorless inert gas. It is injected into the airspace between the glass lites. It is used to increase the thermal performance of the insulated glass.

What is krypton and why is it used?
It is a colorless, odorless inert gas, much like argon. It is slightly more efficient than argon; however, it is approximately 600 times the price.

May I see the windows before I purchase them?
You may see windows before purchasing. Bacon & Van Buskirk has beautiful showrooms featuring many of the windows we sell. See the Contact Us tab to view our locations in Champaign, Springfield, and Danville.

Do you repair screens, storm windows, storm window glass?
We can replace torn/ripped screen with new screen. If your screen frame is missing we can build new screens for you.

We can order new storm sashes. If the glass is broke in your storm window, we can replace the glass at our offices or at your home.

Do you repair existing windows?
We provide services to repair to many existing windows. We are able to get parts from many window manufacturers and we can provide the service to replace the part(s).

Do you have mirrored closet doors?
We do sell mirrored closet doors. Because we are a glass shop, we can cut the mirror to custom sizes.

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Still have a question? Please send your questions to info@bvbglass.com.